![]() After the transfer I received a recorded message that the department was presently closed and no business hours were indicated in this message.Īfter this I called the same number again and selected the call back option. ![]() It was established that this agent was unable to help and the agent suggested to connect me to the proper department. None of this applied for a new customer and I selected an option to buy additional services. I selected this option and it took me to a menu that was clearly for an existing customer. One of the options was for a new customer. ![]() I called back the next morning and I was given many options. After we set up the account the Roger's representative had issues with the Roger's site and was unable to give me a quote but suggested to call back the next morning using my newly created account number. (Not sure how you can get a Roger's service if you don't drive) I ended up supplying my license for identification. Apparently it was not possible to use this government issued ID as Rogers requires a driver license. I indicated that she no longer drives and her license was replaced with a provincial identification card. During this set up which I did on behalf of my mother I was asked for her driver license. Incorrectly I was informed that I had to set up an account first. An option was given to me for a call back. I called last night and spend substantial time on the phone. I am trying to get Rogers Internet into my mother's senior home.
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